Some of our competitors monitor the "Domain Name System" (the WHOIS databse) to identify names coming up for renewal. These competitors solict Domain Name holders to renew their account(s) by transferring it to them. These solicitations come in a variety of forms such as a telephone call or a letter sent through regular mail.

A renewal letter could look like the following:

Acting on these notifications can result in a loss of your Domain Direct services such as email or webhosting. These notifications will require you to transfer your domain away from Domain Direct.

Domain Direct only contacts renewing domains through your email address and all of our company representatives will directly identify themselves as a member of the Domain Direct team.

If you have any questions about your service, your domain name renewal or solicitations you receive from other companies, please feel free to contact us.

You can also avoid this issue altogether by renewing early or adding additional years to your account. Please visit https://www.domaindirect.com/cgi-bin/addyears.cgi for information on purchasing additional years for your account.

If you disagree with these solicitations, you have the option to contact any of the following organizations below:

World-Wide

ICANN
http://www.internic.net/cgi/registrars/problem-report.cgi

U.S, Canada, and Puerto Rico

Better Business Bureau locator
http://lookup.bbb.org/

U.S. Only

Federal Trade Commission
https://rn.ftc.gov/dod/wsolcq$.startup?

U.S. Postal Inspection Service
https://www.usps.com/postalinspectors/fraud/MailFraudComplaint.htm

State, County and City Government Consumer Protection Offices
http://www.pueblo.gsa.gov/crh/state.htm

Canada Only

Competition Bureau
https://strategis.ic.gc.ca/sc_mrksv/competit/complaint/form.html (Français)

Provincial Consumer Affairs Offices
http://www.consumerinformation.ca/cgi-bin/related.cgi?Language=E&TopSeqNo=998 (Français)

PhoneBusters
http://www.phonebusters.com/Eng/index.html (Français)

Royal Canadian Mounted Police
http://www.rcmp.ca/scams/bfraud_e.htm (Français)