Network Status
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We are currently experiencing high support volumes with both phone and email requests. We apologize for this inconvenience and we are working to respond to your requests as soon as possible.
| Service | Status | Notes |
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www.domaindirect.com
| ACTIVE | *** Billing System Notice ***
In this day and age of escalating identity theft, we are taking further steps to protect our customers. Identity theft can be very hard to determine by online providers, as those who have your information can easily appear exactly the same as you would online.
Using our over ten years of experience, we have revamped our fraud detection system to better protect you. The only difference that may impact our customers will be a change in the way we handle the billing email contact. From this time forward, our system will not accept billing contact email addresses using a free email provider.
Many criminal organizations use networks of free email addresses to launder stolen identities to make them appear legitimate. We believe that we have not only a responsibility to our business interests, but a moral obligation to ensure that our system thwarts these efforts by every means possible.
We will continue to ensure our system remains a place where this type of unethical activity cannot flourish.
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| WhoIs | ACTIVE | |
| New Registrations | ACTIVE | |
| Transfers | ACTIVE | |
| Renewals | ACTIVE | |
| Domain Control Panel | ACTIVE | |
| Website Hosting | ACTIVE | |
| BlogID | ACTIVE | |
| Email Accounts | ACTIVE |
Date Posted : April 21, 2008
Time Posted : 8:33 am EDT
Description :
Customers that cannot currently access their email via Webmail or Email Software can temporarily use "mail.hostedemail.com"
- Using an email program you can change the Incoming and Outgoing server name to mail.hostedemail.com
- Using a web browser you can go to http://mail.hostedemail.com and type in your full email address and password to access your mailbox.
For more information go to http://help.domaindirect.com and visit the news section.
Current Status : Closed
Updated Status on : May 6, 2008 @ 10:45 am EDT
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Date Posted : April 11, 2008
Time Posted : 2:53 pm EDT
Description :
We are scheduling maintenance for Domain Direct and Net Identity email services on Saturday, April 19, 2008 at 03:00 - 06:00 UTC.
Date: April 19, 2008
Time: 03:00 - 06:00 UTC
Your local time: http://tinyurl.com/3ls4y7 to http://tinyurl.com/4xbefk
Duration: 3 hours
Impact: This will affect Domain Direct and Net Identity email accounts only.
The following services will be unavailable: Provisioning (creating/modifying email accounts) , IMAP, POP, SMTP, Webmail. No mail will be lost, all messages will be remotely queued and delivered following the maintenance.
Current Status : Completed
Updated Status on : April 21, 2008 @ 8:00 am EDT
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| Webmail | ACTIVE | |
| Email Forwarding | ACTIVE | |
| Domain Forwarding | ACTIVE | |
| URLKeeper | ACTIVE | |
| Under Construction Pages | ACTIVE | |
| DNS Service | ACTIVE | |
If at any time you should have problems accessing Domain Direct, and they are not explained by the contents of this page, or if there is any related problem we could help you with, please contact us at 1-866-337-8633 (North America toll-free) or +1 800.371.69922 x2050 (International toll-free); or contact us here.
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